1. How can I contact customer support?
You can contact customer support at [email protected] – they aim to respond within 1 business day maximum.
2. What Are "Unison Collection" Soundbanks?
Our “Unison Collection” packs are collections of state of the art, current, and style specific presets and/or samples created by our professional sound designers. We spend as much time as required to make sure that each sound is of the highest quality and value.
3. How Do I Download My Purchased Products?
Once the payment has been successfully made you will be able to download the products you have purchased by going to the download section in the “Account Overview”. If you have any issues feel free to contact [email protected].
4. What payment options are available?
We accept payment securely through all major credit cards and Paypal.
5. I forgot my password, how do I retrieve it?
Click the "Forgot your password?" button upon attempting to log in. Proceed to enter email adress associated with your account and you will be emailed instructions.
6. How do I change the email address registered in my account?
Visit the “Account Overview” page. Click on “Account Details”. You will see the field to change your email address under “Contact Info”.
7. How Do I Change My Password?
Visit the “Account Overview” page. Click on “Account Details”. You will see the fields to change your password under “Password Change”.
8. Where And How Do I Apply A Promo Code?
The promo code is to be applied upon checkout. Once you have filled your cart, you can enter your code into the boxed titled “Promo code” and click “Apply”. The price will then be automatically adjusted.
9. How Do I Unsubscribe From The Unison Newsletter?
Please select the button labelled “Unsubscribe” found at the bottom of any newsletter email.
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